Please contact us within 24 hours.

Change-of-mind cancellation

For a food order, request cancellation within 24 hours of payment. We purchase ingredients specifically for paid orders, and purchased food cannot simply be returned to suppliers. After that window, change-of-mind cancellations are not refundable.

For a food order paid by Interac e-Transfer, payment is the moment we confirm that your e-Transfer arrived. Send it within 12 hours of your order. An order whose payment we have not confirmed within 24 hours of the order is cancelled, and you owe nothing. If you did send the money, reply to the cancellation email: we will refund it, or arrange your order with you.

THE PIZZA PARTY: the deposit and the remainder

You pay the whole price by Interac e-Transfer when you book. Of it, the $300 deposit is not refundable, unless Sear & Shred cancels: then it is refunded in full. If the payment is not confirmed within 24 hours, the booking is cancelled, the date is released and anything you sent is sent back.

A party booked before October 24, 2026 keeps its terms: its remainder is due within 24 hours of the deposit, by Interac e-Transfer. If it is not paid in time, the booking is cancelled, the date is released and the deposit is kept; money for the remainder that arrives after that is sent back.

If you cancel more than 7 days before the party, everything you paid except the deposit is refunded; the deposit is never refunded. If you cancel 7 days or less before the party, nothing is refunded. Fewer guests or pizzas once the party is paid are not refunded. If Sear & Shred cancels, everything you paid is refunded in full. No other refund is offered for a party.

If there is lightning or a wind warning, we pause the oven until it passes. The party goes on; nothing is postponed or refunded.

The order terms set out the party in full. A Chef's Table booked before this policy took effect keeps the policy it was booked under.

Problems with an order

The 24-hour window does not limit your rights if we cannot provide the agreed service or if an order is incorrect, damaged or unsafe. Contact us promptly so we can investigate and arrange the appropriate remedy. Do not eat food you believe is unsafe.

Refund processing

An order or a party paid by Interac e-Transfer is refunded by Interac e-Transfer, sent by us to the address the payment came from. A card payment made before October 24, 2026 is refunded through Stripe to the card it was made with. We will confirm the refund request and amount. Your bank or payment provider controls when it appears in your account.

Your rights

This policy does not exclude statutory cancellation rights, consumer protections or other remedies that apply to your purchase.