Cancellations and refunds
Please contact us within 24 hours.
Email searandshred@gmail.com with your order number and the email used at checkout.
Change-of-mind cancellation
Request cancellation within 24 hours of payment. We purchase ingredients specifically for paid orders, and purchased food cannot simply be returned to suppliers. After that window, change-of-mind cancellations are not refundable.
Custom-menu deposits
The $300 planning deposit for a custom private-event or catering menu is non-refundable once we begin planning with you, because that planning, sourcing and the held date are the service it pays for. It is credited in full against your final invoice. If we cannot provide your request at all, it is returned in full through Stripe.
Problems with an order
The 24-hour window does not limit your rights if we cannot provide the agreed service or if an order is incorrect, damaged or unsafe. Contact us promptly so we can investigate and arrange the appropriate remedy. Do not eat food you believe is unsafe.
Refund processing
Approved refunds are returned through Stripe to the original payment method. We will confirm the refund request and amount. Your bank or payment provider controls when it appears in your account.
Your rights
This policy does not exclude statutory cancellation rights, consumer protections or other remedies that apply to your purchase.