Order terms
The agreement around your order.
Read these terms with the service details and refund policy before paying.
Orders and availability
An order must use the current rotation, a permitted serving format and an available service slot. A promo code applies once per order to the food or service subtotal; it never discounts delivery, tax or fees. Review the food, quantity, address, date and event start time before payment. Prices are CAD. Applicable fees and taxes are shown before you continue to Stripe. Your order messages distinguish payment received from service confirmation.
Service details
Pickup is free. Delivery is $30 within 20 km of our Toronto kitchen and $50 over 20 km up to 50 km, confirmed from your address at checkout. Pickup is from 8 AM, after the ready message, to before 8 PM. Delivery is before 8 PM on the selected date. Order by Saturday 10 AM for Monday to Wednesday, or by Tuesday 10 AM for Thursday to Sunday (Toronto time). $100 minimum before tax and delivery, about five meals.
Private events are for 6 to 12 guests within 30 km of our Toronto kitchen. The price includes about 3 hours of on-site cooking and service, travel, plates and our cooking tools. You provide a working kitchen, glasses, cutlery and the table. Book at least 5 days ahead, for 6 to 12 guests, within 30 km of our Toronto kitchen. Discuss venue access and kitchen requirements before booking.
Custom menus and deposits
A custom private-event or catering request is placed by paying a $300 planning deposit. The deposit is non-refundable once we begin planning with you; it is credited in full against the final invoice. We confirm the menu, guest count and details with you, then issue one invoice for the balance, payable within 24 hours of receipt; a date is held only once the balance is paid. Changes are accepted until seven days before the date. If we cannot provide the request at all, the deposit is returned in full.
Promo codes
One promo code applies per order, to the food or service subtotal only; it never discounts delivery, travel, deposits or tax. Codes sent to a customer for sharing a post about their order are for that customer, once, on a later order.
Allergies and substitutions
Tell us about allergies before ordering so we can assess the specific request. Published allergens do not establish that a meal is safe for a particular allergy. Any material substitution requires your agreement; we will not silently change a paid order.
Cancellations and problems
See the refund policy for the 24-hour cancellation window. Contact us promptly about an incorrect, missing, damaged or unsafe order. Nothing in these terms removes rights or remedies that cannot legally be excluded.
Contact and records
Contact searandshred@gmail.com and retain your order confirmation and receipt. Do not send card details by email.